Our Terms and Conditions
About Your Lessons & Billing
All students’ lessons are paid for in advance on the 1st of each month, and payments will be taken automatically on this date to ensure the reservation of your lesson slot.
For example, a student with 5 group lessons @ £10.00/lesson during January will be billed £50.00 on 1st January.
For the same student with only 3 lessons booked @ £10.00/lesson in February, the total charge on 1st February will be £30.00.
One-to-One Lessons can be cancelled or postponed free of charge by contacting our admin team at any time though this is only possible with more than 48 hours notice from the lesson itself otherwise the full amount of the lesson will be forfeited.
Our Group Lessons have a set structure and will go ahead regardless of attendance. The group lessons operate only during term time (unless otherwise agreed), so therefore are unable to be cancelled regardless of notice period – which means any missed lessons will still be charged.
Please see our full Terms and Conditions below before signing up, and we look forward to performing with you soon!
If you have any questions, you can contact us as always on info@jessicasteele.co.uk or 01246 807 789.
The Jessica Steele Studios Team
Our Full Terms and Conditions
GENERAL
We reserve the right to revise and amend these terms & conditions from time to time, and we will give you prior notice of any changes to our terms & conditions.
Jessica Steele Studios (“the Studio”) acts as an agent in facilitating introductions and arrangements between students and self-employed music tutors (“Tutors”). Tuition services are provided solely by the Tutor, who operates as an independent contractor. The Studio does not employ Tutors and does not itself provide music tuition.
Jessica Steele Studios is a trading name of Jessica Steele Studios Ltd, incorporated and registered in England and Wales with Company Number 17152754.
TUITION FEES
Lessons are charged for on a monthly basis using the credit/debit card you have on file. A payment is taken on the 1st of the month for the total amount of lessons booked in that month.
If you take one lesson per week, the majority of months will have four lessons in them. However, longer months will have five lessons, and some may have three lessons during our holiday closures.
LESSON CANCELLATIONS BY STUDENT
You must provide 48 hours’ notice to cancel a lesson. Lessons cancelled within the 48-hour period will be forfeited.
For lessons cancelled with at least 48 hours’ notice, a make-up lesson will be added with your Tutor. Make-up lessons can be rescheduled at a later date, subject to availability, and remain usable for up to 365 days after they are issued.
Make-up lessons cannot be used in place of payment for your regular lesson slot.
Group lessons are chargeable in all cases and cannot be refunded, rearranged or transferred, though you are able to cancel your membership to our group lessons at any point via email with at least 48 hours notice.LESSON CANCELLATIONS BY A TUTOR
Occasionally, your Tutor may be required to cancel a lesson due to sickness or an emergency. They will give you as much notice as is reasonably possible.
If your Tutor has scheduled a day off, they will attempt to provide a cover Tutor of an equivalent standard in their place.
If your Tutor is unable to provide a cover Tutor, you will be given a full refund for the missed lesson against your next month’s invoice.
CANCELLING ALL LESSONS
You can cancel all future lessons at any time by contacting info@jessicasteele.co.uk
Please note that tuition fees are non-refundable and unused make-up lessons expire when you cancel your ongoing lessons. For this reason, we advise cancelling your lessons at the end of the month.
HOLIDAY CLOSURES
Jessica Steele Studios operates 50 weeks per year and remains open on Bank Holidays unless notified otherwise.
We have a scheduled closure for two weeks per year for our Christmas holiday break which will be notified to students via email.
USE OF JESSICA STEELE STUDIOS PROPERTY
Visitors to the Studio are responsible for ensuring that no Jessica Steele Studios equipment or property is damaged, lost or stolen as a direct or indirect result of their own actions or failure to act appropriately.
In the event that any Jessica Steele Studios equipment or property is damaged, lost or stolen as a direct or indirect result of negligent action or failure to act appropriately by any visitor, the visitor agrees to pay all reasonable costs in full, including, without limitation, the cost of replacement or repair.
For the avoidance of doubt, no Jessica Steele Studios property may be removed from the premises without the express prior consent of Jessica Steele Studios in each case.